Cookies Policy
Last updated 15 July 20261. Introduction
This Cookie Policy explains how Moon.com (“Moon.com”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website. It explains what these technologies are, why we use them, and your rights to control our use of them.
This policy should be read alongside our Privacy Policy, which explains how we use personal information more generally.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies set by us are called “first-party cookies”. Cookies set by parties other than us are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website, such as security and site protection.
3. How We Use Cookies
We use cookies for the following purposes:
- Strictly necessary cookies — required for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or setting your privacy preferences.
- Functionality cookies — allow the website to remember choices you make and provide enhanced, more personalised features.
We do not currently use cookies for advertising, retargeting, or third-party analytics profiling. If this changes, we will update this policy accordingly.
4. Cookies We Use
The table below sets out the specific cookies used on Moon.com, together with their purpose and how long they remain on your device.
| Cookie Name | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Strictly necessary | Part of Cloudflare’s Bot Management service. It helps distinguish genuine visitors from automated traffic, protecting Moon.com against bots and other malicious activity. | 30 minutes |
| _cfuvid | Cloudflare | Strictly necessary | Set by Cloudflare to support rate limiting and to distinguish individual visitors sharing the same IP address, so its protections are applied fairly. It is not used to track you across sites. | Session |
| cf_clearance | Cloudflare | Strictly necessary | Records that you have passed a Cloudflare security challenge (such as a CAPTCHA), so you are not repeatedly re-challenged while browsing Moon.com. | 30 minutes |
| session | Moon.com | Strictly necessary | Keeps you securely logged in to your Moon.com account as you move between pages, and maintains the state of your session. | Session |
| session-id | Moon.com | Strictly necessary | Identifies your unique login session so that Moon.com can recognise you as an authenticated user and keep your account secure. | Session |
| _dd_s | Datadog | Functionality | Used by Datadog’s real-user monitoring tool to group activity into a single browsing session, helping us understand how the site is used and to identify and fix performance or reliability issues. | 15 minutes (renewed with activity) |
| moon-p_side-panel | Moon.com | Functionality | Remembers which side panel you last had open or selected, so the site can display it in the same state the next time you visit. | 1 year |
| device | Moon.com | Functionality | Remembers whether you have chosen to view the mobile or desktop version of the site, so we can display the correct layout on your next visit. | 1 year |
| intercom-device-id-{id} | Intercom | Functionality | Set by Intercom to identify your device across visits, so our in-app support messenger can deliver and sync your conversations with our support team. | 270 days (refreshed with activity) |
| intercom-session-{id} | Intercom | Functionality | Maintains your Intercom support-messenger session, keeping your chat with our support team active as you move between pages. | 1 week |
5. Strictly Necessary Cookies
These cookies are essential to provide you with services available through our website and to enable you to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like signing in to your account, cannot be provided. We do not use these cookies to gather information about you that could be used for marketing purposes, and they cannot be switched off through our cookie settings tool.
6. Functionality Cookies
These cookies allow our website to remember choices you make (such as your preferred layout or device view) and provide enhanced, more personal features. The information these cookies collect is generally anonymised and they do not track your browsing activity on other websites.
7. How to Control Cookies
Most web browsers allow you to control cookies through their settings. You can typically choose to block or delete cookies, or to be notified when a cookie is set. Please note that if you choose to block or delete strictly necessary cookies, parts of Moon.com — including the ability to log in — may not work correctly.
You can find out more about managing cookies in the most popular browsers via the links below:
- Google Chrome — support.google.com/chrome/answer/95647
- Mozilla Firefox — support.mozilla.org/kb/enhanced-tracking-protection-firefox-desktop
- Apple Safari — support.apple.com/guide/safari/manage-cookies-sfri11471
- Microsoft Edge — support.microsoft.com/microsoft-edge
For more general information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed about our use of cookies.
9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at [email protected].