Terms of Service

1. Introduction and Acceptance of Terms

1.1 These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Player," "you," or "your") and Moon International Limited, a company incorporated under the laws of the Union of the Comoros with registration number 16151, having its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros, Union of the Comoros (together with its affiliates, "Moon," "Moon.com," the "House," the "Company," "we," "us," or "our"). These Terms govern your access to and use of the website located at www.moon.com and all associated applications, interfaces, and related services through which Moon offers Bets on the price movements of Markets, including cryptocurrencies, stocks, commodities, and currencies (collectively, the "Services" or the "Platform"). The Services are entertainment and gaming products offered for recreational use. They are not, and must not be treated as, an investment, trading, brokerage, or financial advisory service, and the Platform does not offer spot trading or any means of buying, selling, or holding a digital asset.

1.2 By creating an Account, clicking "I Agree," or otherwise accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Risk Disclosure Statement, our Responsible Play Policy, our Fee Schedule, and any other policy, rule, or guideline referenced herein or posted on the Platform from time to time (together, the "Agreement"). If you do not agree to the Agreement in its entirety, you must not access or use the Services.

1.3 Each time you access or use the Services, you reaffirm your acceptance of the Terms then in force, including any amendments made since your last visit or use.

1.4 You confirm that you are entering into this Agreement as principal, for your own account, and not as agent, nominee, or representative of any other person, unless you have disclosed such capacity to us in advance and we have agreed to it in writing.

1.5 If you are accessing the Services on behalf of a legal entity, you represent that you have the authority to bind that entity to this Agreement, in which case "you" and "your" refer to that entity.

2. Definitions

"Account" means the account you register to access the Services.

"AML/CTF Laws" means applicable anti-money laundering and counter-terrorist financing laws, regulations, and guidance.

"Bet" means a wager placed on the Platform on the price movement of a Market, with the Wager and Leverage selected by you, whose Payout is determined by that price movement in accordance with Section 8. A Bet does not confer ownership of, or any right to delivery of, the Market itself.

"Bust" means the automatic settlement of a Bet as lost when the price of the Market reaches the Bet’s Bust Price, as described in Section 8. "Bust Price" means the price level, determined by the Wager and Leverage of a Bet and displayed before the Bet is confirmed, at which the Bet is automatically settled as lost.

"Erroneous Price" has the meaning given in Section 7.3.

"Fee Schedule" means the schedule of fees applicable to the Services, as published and amended on the Platform.

"Force Majeure Event" has the meaning given in Section 18.

"House" means Moon.com acting as the principal counterparty to every Bet placed on the Platform, as described in Section 5.4.

"House Edge" means the pricing spread or other edge built into the House’s quoted price for a Market, as described in Section 9.

"KYC" means our know-your-customer identity verification procedures described in Section 4.

"Leverage" means the factor, which may be 1x or greater, selected by you when placing a Bet that scales the effect of Market price movements on that Bet and determines its Bust Price, as described in Section 8. The potential or actual return of a Bet may be displayed on the Platform as a multiple of your Wager (the "Multiplier").

"Market" means an asset, index, rate, or other instrument — including cryptocurrencies, stocks, commodities, and currencies — whose price Moon references to value and settle Bets. The Platform offers Bets on the price movements of Markets only and does not facilitate the purchase, sale, custody, or transfer of any underlying asset.

"Payout" means the amount payable to you on settlement or closure of a Bet, calculated in accordance with Section 8.

"Prohibited Jurisdiction" and "Prohibited Person" have the meanings given in Section 3.

"Sanctions Authority" means the United Nations Security Council, the U.S. Office of Foreign Assets Control ("OFAC"), the U.S. Department of Commerce, the European Union, His Majesty’s Treasury of the United Kingdom, and any other body administering trade or economic sanctions applicable to the Services.

"Supported Currencies" means the cryptocurrencies and, where enabled, fiat currencies that may be deposited to, or withdrawn from, an Account, as published on the Platform.

"Wager" means the funds you commit and place at risk when placing a Bet.

3. Eligibility; Prohibited Persons and Jurisdictions

3.1 Eligibility

To use the Services, you represent and warrant on an ongoing basis that: (a) you are at least 18 years of age, or the minimum age at which use of a wagering or gaming product of this kind is lawful in your jurisdiction, whichever is higher; (b) you have full legal capacity and authority to enter into this Agreement; (c) you are not a Prohibited Person; (d) your access to and use of the Services is lawful under the laws applicable to you; and (e) you are not currently self-excluded from the Platform, and are not, to your knowledge, self-excluded from any other gaming or wagering product operated by us.

3.2 Prohibited Jurisdictions

The Services are not directed at, offered to, or intended for use by any person who is a citizen or resident of, incorporated in, or physically located or established in, Afghanistan, Argentina, Austria, Australia, Belgium, Brazil, Cayman Islands, Colombia, Croatia, Cuba, Curaçao, Czech Republic, Cyprus, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Israel, Italy, Liberia, Libya, Lithuania, Malta, Mexico, Netherlands, North Korea, Ontario, Peru, Poland, Portugal, Serbia, Slovakia, South Africa, South Sudan, Spain, Sudan, Syria, Sweden, United Kingdom, United States, Zimbabwe or any other country or territory that (i) is the target of comprehensive, country-wide sanctions administered by a Sanctions Authority, or (ii) requires a local gambling, gaming, wagering, or financial-services licence or authorisation for the provision of Bets of the kind offered on the Platform, which we do not hold (each, a "Prohibited Jurisdiction"). You must not access or use the Services from a Prohibited Jurisdiction.

3.3 Prohibited Persons

You represent and warrant that you are not, and are not owned or controlled by, or acting on behalf of, any person who: (a) is named on a sanctions, denied-persons, or watch list maintained by a Sanctions Authority; (b) is located in, incorporated in, or a national of a Prohibited Jurisdiction; or (c) is otherwise prohibited from using services of this kind under applicable law (a "Prohibited Person").

3.4 Ongoing Compliance

You must notify us immediately if you become aware that you no longer satisfy the eligibility requirements in this Section, and you must promptly update your registration information to reflect any change in your circumstances, including any change of residency, nationality, or tax status.

3.5 Detection and Circumvention

We may use IP-address detection, geolocation data, device fingerprinting, VPN and proxy-detection tools, and other technical and manual measures to identify and prevent access from Prohibited Jurisdictions and by Prohibited Persons. Any attempt to circumvent these restrictions, including through the use of a VPN, proxy server, false address, or nominee, is a material breach of this Agreement and may result in immediate suspension or closure of your Account and, where permitted by applicable law, forfeiture of any promotional funds in accordance with Section 10.

4. Account Registration, Verification (KYC/AML) and Security

4.1 Registration

To access certain features of the Services, you must register for an Account and provide accurate, current, and complete information, including your legal name, date of birth, residential address, and email address, and keep such information updated at all times.

4.2 One Account per Person

You may register and maintain only one Account, unless we expressly authorize otherwise in writing. We may limit Account creation to one per person, household, address, device, IP address, email address, or payment method, and may restrict, consolidate, suspend, or close Accounts found to be in breach of this restriction, including withholding of associated funds pending investigation. See also Sections 12.3 (Opposing Bets) and 12.4 (Multiple Accounts and Acting on Behalf of Others).

4.3 Identity Verification

In accordance with applicable AML/CTF Laws, we may require you to provide proof of identity, proof of address, and, on a risk-sensitive basis, evidence of the source of your funds or source of wealth, at onboarding or at any later time. We apply enhanced due diligence to higher-risk Users, including politically exposed persons, and may decline, limit, or terminate the relationship where verification cannot be completed to our satisfaction.

4.4 Screening and Third-Party Verification

You consent to our screening of your information against sanctions, watch, and politically-exposed-persons lists, and to our use of third-party service providers to verify your identity and assess fraud risk, and to the sharing of your information with such providers for these purposes, subject to our Privacy Policy.

4.5 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, passwords, and two-factor authentication devices, and for all activity that occurs under your Account, whether or not authorized by you. You must notify us immediately at [email protected] of any suspected unauthorized access, loss of credentials, or other security breach.

4.6 Allocation of Liability for Unauthorized Access

We are not liable for losses arising from unauthorized access to your Account resulting from your failure to safeguard your credentials or device, except to the extent such loss is directly caused by our fraud, gross negligence, or wilful misconduct.

4.7 Suspension Pending Verification

We may suspend or restrict your Account at any time, without liability, pending completion of any verification checks that we, or applicable law, require.

4.8 Responsible Play and Self-Exclusion

(a) We are committed to promoting responsible use of the Services. You may request a break from the Services ("Take a Break") for any period from one (1) day to three (3) months by contacting [email protected]. During a Take a Break period your Account will be suspended, you will not be able to log in, deposit, or place Bets, and the break cannot be lifted before the end of the period you selected.

(b) You may request self-exclusion from the Services for a period you specify (minimum six (6) months) or permanently. Once accepted, a self-exclusion request cannot be reversed before the end of the specified period, and we will take reasonable steps to prevent you from opening a new Account during that period.

(c) If we have reasonable grounds to believe that you are exhibiting signs of problem gambling or compulsive use of the Services without having self-excluded, we may suspend or close your Account and, where permitted by applicable law, void open Bets, in accordance with Section 19.

(d) The Services are intended for recreational and entertainment use. If you are concerned about your use of the Services, contact [email protected] and we will direct you to independent organizations that provide information and support in your region.

5. Description of Services

5.1 General

Moon.com provides an online platform on which Users may place Bets, the value and Payout of which are linked to the price movement of a Market. Users do not buy, sell, hold, or take delivery of any underlying asset through the Platform. The Services are provided for entertainment and recreational purposes, subject to the specific product terms, Betting rules, and risk disclosures published on the Platform from time to time.

5.2 Not an Investment Product

Nothing on the Platform constitutes investment, legal, or tax advice, and the Services do not constitute an offer of investment, trading, or financial advisory services. Bets offered on the Platform are not securities, investments, or regulated financial instruments; they are speculative entertainment products, and their availability does not create an advisory or fiduciary relationship between you and Moon.com. You are solely responsible for evaluating the merits and risks of using the Services.

5.3 Availability and Changes

We do not guarantee the continuous availability of the Services or of any specific feature, Market, or Bet type, and we reserve the right to add, modify, suspend, or discontinue any of the foregoing at any time, in our sole discretion, subject to any minimum notice required by applicable law.

5.4 Role as the House

Moon.com acts as the House: the principal counterparty to every Bet placed on the Platform. When a Bet settles in your favour, Moon pays your Payout; when it settles against you, Moon retains your Wager. As the House, Moon has a direct financial interest in the outcome of every Bet. This is an inherent feature of the Services, disclosed to you by this Section, and is factored into the pricing described in Section 9.

6. Deposits, Withdrawals and Custody of Funds

6.1 Deposits

You may deposit Supported Currencies into your Account. Deposits are credited only after the required number of confirmations on the applicable blockchain network, or receipt of cleared funds, as applicable.

6.2 Source of Funds

You represent and warrant that all funds you deposit originate from lawful sources, and that you will not use the Services to launder money, finance terrorism, or facilitate any other illegal activity.

6.3 Treatment of Client Assets

We use reasonable efforts to account for Supported Currencies credited to Users separately from our corporate operating funds. Moon.com is not a trust company or licensed custodian, and these measures do not guarantee full recovery of funds in the event of insolvency, security breach, or other loss event.

6.4 Withdrawals

Withdrawal requests are subject to identity verification, AML/CTF checks, minimum and maximum limits, network fees, and processing times as published on the Platform. We may delay, restrict, or refuse a withdrawal where we suspect fraud or a breach of this Agreement, where required by law, or where compelled by a competent authority, court order, or law enforcement request. See also Section 6.5 (Withdrawal Screening and Verification).

6.5 Withdrawal Screening and Verification

(a) To protect the Platform and other Users from the practices described in Section 12 (Prohibited Uses and Platform Integrity), including Automated Play (Section 12.2), Opposing Bets (Section 12.3), and Promotion abuse (Section 12.5), we apply enhanced screening to withdrawal requests. Withdrawal requests at or above a threshold amount determined by us from time to time (the "Review Threshold") will be assessed against criteria that we determine from time to time, using automated tools, including artificial-intelligence-assisted analysis of your Betting and wagering history and Account activity, before being released. The Review Threshold and the criteria applied are not published, and may be changed at any time without prior notice, in order to preserve their effectiveness.

(b) Following such assessment, we may, in our sole discretion: (i) approve and process the withdrawal; (ii) refer the withdrawal for manual review, during which processing may be delayed for a reasonable period while we complete our assessment; or (iii) decline the specific withdrawal request where our assessment indicates a material risk that your Betting activity breached Section 12, or otherwise breached this Agreement.

(c) A decision to decline a withdrawal request under this Section does not, by itself, result in forfeiture of your Account balance, and you may submit a new withdrawal request or seek review of the decision through Section 24 (Complaints). Where, following investigation, we confirm that your Betting activity breached Section 12, we may nullify or reverse the relevant Bets, restrict or suspend your Account, and/or retain the affected funds, in each case in accordance with Sections 12.10 and 19.

(d) You acknowledge that automated and artificial-intelligence-assisted review, notwithstanding our reasonable efforts, may occasionally produce an incorrect result. If you believe a withdrawal has been delayed or declined in error, contact [email protected], and we will investigate and correct any error as soon as reasonably practicable.

6.6 Irreversibility of Blockchain Transactions

You acknowledge that transactions on public blockchains are generally irreversible. We are not responsible for funds sent to incorrect addresses, incompatible networks, or currencies not supported by the Platform, as a result of your error.

6.7 Transaction Monitoring and the Travel Rule

Where required by applicable law, we may collect and transmit originator and beneficiary information for transfers exceeding applicable thresholds, and may screen withdrawal addresses using blockchain analytics tools. We may decline transfers to or from addresses flagged as high risk.

6.8 Dormant Accounts

We may apply a dormancy fee, as set out in our Fee Schedule, to Accounts with no login or Betting activity for a continuous period of twelve (12) months, and may, following reasonable prior notice to your registered email address and subject to applicable unclaimed-property laws, close a dormant Account and treat the remaining balance in accordance with our dormancy policy.

7. Placing and Settling Bets

7.1 Compliance with Betting Rules

You are responsible for reviewing and complying with all Betting rules, Wager limits, and product specifications published on the Platform, as amended from time to time.

7.2 No Guarantee of Execution

Placement and settlement of a Bet is not guaranteed and may be affected by liquidity, price volatility, latency, connectivity issues, or other technical factors. We do not warrant any specific execution price, speed, or fill.

7.3 Erroneous Pricing and Platform Malfunctions

(a) Reversal of Erroneous Bets. We may void ab initio, reverse, cancel, adjust, or refuse to settle any Bet (in whole or in part) that we reasonably believe was opened, modified, closed, or settled at a price that was manifestly erroneous — that is, materially away from the prevailing price of the Market at the relevant time — as a result of a system malfunction, latency, data-feed failure or interruption, mispublication of a quote, or any other Platform-related issue ("Erroneous Price"), or that resulted from manipulation or abusive use of the Platform, or that would violate applicable law or this Agreement. Where a Bet is voided or adjusted under this Section, any Payout, profit, or balance credited in connection with it is repayable on demand and may be deducted from your Account. We will act reasonably and, where practicable, notify affected Users before or promptly after taking such action.

(b) No Reinstatement of Settled Bets. Where an open Bet is closed, settled, or Bust (in whole or in part) as a result of an Erroneous Price or other Platform-related issue, the closure or settlement shall stand and be final. We are under no obligation to reopen or reinstate the Bet, to restore it to its prior state, to re-credit the Wager, or to compensate you for any loss, or for any gain that might hypothetically have accrued had the Bet remained open, and any liability we may nonetheless have is subject to the exclusions and the cap in Section 16. We may, in our sole discretion and as a gesture of goodwill only, and without any admission of liability or waiver of this Section, elect to re-credit a Wager or restore a Bet in an individual case; any such election does not create a course of dealing or entitle you or any other User to the same treatment in any other case.

7.4 Bet and Wager Limits

We may impose Wager limits, Bet-size limits, or require the reduction or closure of open Bets at our discretion, including in response to extreme price volatility, regulatory developments, or risk-management considerations, and may suspend or delist any Market or Bet type at any time.

8. Wagers, Leverage and Bet Settlement

8.1 Elevated Risk

Bets may be placed with Leverage of 1x or greater. The higher the Leverage you select, the smaller the adverse movement in the price of the Market required for your Bet to Bust and your Wager to be lost; at higher Leverage, a Bet can Bust rapidly. Your maximum loss on any Bet is always limited to your Wager, as described in Section 8.6.

8.2 Wager and Leverage

Each Bet is placed with a Wager and Leverage, which may be 1x or greater, that you select from the options available on the Platform. Together they determine the Bet’s Payout profile and its Bust Price, both of which are displayed before you confirm the Bet. It is your sole responsibility to monitor your open Bets at all times; we are not obliged to notify you before a Bet approaches or reaches its Bust Price, although we may choose to provide such notifications as a courtesy.

8.3 Automatic Settlement (Bust)

If the price of the Market reaches your Bet’s Bust Price, the Bet is automatically settled as lost and your Wager is forfeited to the House. Automatic settlement may occur at a price less favourable than the last displayed quote. You will never owe any amount beyond your Wager as a result of a Bust. A Bust triggered by an Erroneous Price or other Platform-related issue is treated in accordance with Section 7.3(b).

8.4 House Risk Management

We may manage the House’s aggregate exposure at our discretion, including by adjusting the Leverage levels, Wager limits, and Payout limits available for any Market, declining to accept any Bet, or, in extreme circumstances, closing open Bets in accordance with Section 7.4.

8.5 Holding Fees

Bets kept open may be subject to periodic holding fees, calculated and charged as described in the applicable product specifications published on the Platform, which may be amended from time to time.

8.6 Maximum Loss Limited to Your Wager

You can never lose more than you wager. Your maximum loss on any Bet is limited to the Wager you have committed to it, and your Account balance will never be reduced below zero as a result of the placement or settlement of Bets. This Section does not limit our rights to reclaim Payouts, winnings, or promotional value paid in error or obtained in breach of this Agreement, in accordance with Sections 7.3, 10 and 12.

8.7 No Tracking Guarantee

Nothing in this Agreement guarantees that the in-play value or settlement of a Bet will track the price of its Market without deviation.

9. Fees and Pricing

9.1 Fee Schedule

You agree to pay all fees applicable to your use of the Services, including Betting fees, holding fees, withdrawal fees, and any other charges set out in the Fee Schedule published on the Platform, as amended from time to time.

9.2 House Edge

Bets are priced by reference to Moon’s own quoted price for the Market, which incorporates a spread or other pricing edge in Moon’s favour (the "House Edge"). The House Edge is separate from, and in addition to, the fees set out in the Fee Schedule, and is one of the ways Moon is compensated for offering the Services.

9.3 Deduction of Fees

Fees will be deducted automatically from your Account balance or Payouts. You are responsible for maintaining a sufficient balance to cover applicable fees.

9.4 Changes to Fees

We may amend the Fee Schedule at any time by posting the updated schedule on the Platform. Changes take effect prospectively from the date specified in the notice.

9.5 Non-Refundable

Except as required by applicable law or expressly stated in the Fee Schedule, all fees are non-refundable.

9.6 Fee Errors

If a fee is charged in error, we will correct the error and adjust your Account accordingly. You agree to cooperate with us in resolving any such discrepancy. If you fail to pay fees when due, you agree to reimburse our reasonable costs of collection, including legal fees.

10. Bonuses and Promotions

10.1 We may, at our sole discretion, offer bonuses, fee rebates, referral rewards, or other promotions (each, a "Promotion"), subject to specific terms published at the time of the offer, which form part of this Agreement.

10.2 Unless otherwise stated in the specific Promotion terms, bonus funds, and any winnings derived from them, must be wagered — used to place and settle Bets — a specified number of times (the "Wagering Requirement") before the resulting balance becomes eligible for withdrawal. The applicable Wagering Requirement will be disclosed when the Promotion is offered.

10.3 We reserve the right to withhold, cancel, or reclaim a Promotion, and any winnings derived from it, and to suspend the associated Account, where we reasonably suspect abuse of the Promotion, as further described in Section 12.5 (Promotion and Bonus Abuse).

10.4 Promotions have no cash value except as expressly stated, and may be withdrawn or modified at any time before being credited to your Account.

11. Taxes

11.1 You are solely responsible for determining whether, and to what extent, any taxes apply to your use of the Services, including any winnings, and for reporting and paying any such taxes to the relevant tax authority.

11.2 We do not provide tax advice and make no representation as to the tax treatment of any transaction. Where required by applicable law, we may report information about your activity on the Platform to competent tax authorities, or withhold amounts on your behalf, and will notify you where practicable before doing so.

12. Prohibited Uses and Platform Integrity

12.1 Prohibited Conduct

You agree not to use the Services to: (a) violate any applicable law or regulation; (b) engage in manipulation of Bet pricing or outcomes, including wash betting, spoofing, layering, front-running, or pump-and-dump schemes; (c) engage in money laundering, terrorist financing, or fraud; (d) impersonate any person or entity; (e) circumvent geo-blocking, KYC checks, or Account limits; (f) use bots, scrapers, spiders, or other automated means to access, monitor, or extract data from the Services, other than through functionality expressly made available by us for that purpose; (g) introduce malicious code or attempt to gain unauthorized access to our systems; or (h) otherwise interfere with the proper operation of the Services.

12.2 Automated Play and Systematic Exploitation

You must use the Services in good faith and place, modify, and close Bets manually at all times. The use of any electronic device, software, algorithm, script, bot, or automated data-entry system to place, modify, or close a Bet — including any system designed to place Bets at speeds or frequencies not achievable manually, or to systematically exploit pricing behaviour — is prohibited without our express written permission. This prohibition includes, without limitation: (a) strategies that exploit latency, pricing delays, or feed anomalies; (b) arbitrage practices that take advantage of the way we construct or convey our quoted prices; (c) any novel or recognized technique designed to circumvent the House Edge described in Section 9.2; and (d) any strategy or method designed to eliminate or substantially reduce your downside risk on a Bet. Any Bet identified as having been placed through unauthorized automated means, or through a strategy designed to take systematic unfair advantage of the Platform, will be considered null and void and may result in settlement reversal, Account restriction, or permanent suspension in accordance with Sections 12.10 and 19.

12.3 Opposing Bets

(a) Within a single Account. Holding opposing Bets — a Bet that the price of a Market will rise and a Bet that it will fall — on the same Market within a single Account at the same time is not permitted on the Platform. We may reject, or close at the prevailing price, any Bet that would create or maintain such opposing exposure.

(b) Across Accounts. Deliberately placing opposing Bets on the same or related Markets across more than one Account — whether Accounts controlled by you or in coordination with others, and irrespective of how those Accounts have been funded — in order to guarantee an outcome, eliminate downside risk, or exploit the Platform's Payout structure or pricing mechanics, is prohibited. Bets identified as part of such a strategy may be nullified and treated in the same manner as set out in Section 12.2.

12.4 Multiple Accounts and Acting on Behalf of Others

(a) You may hold only one Account. Creating or operating more than one Account — including Accounts registered in the names of other people, or established using other devices or payment methods on your behalf — is prohibited, as set out in Section 4.2.

(b) We may treat Accounts that we reasonably believe are controlled by, or operated for the benefit of, the same person as a single Account, and may void Bets placed across them, withhold or reclaim winnings generated across them, and consolidate, restrict, or close them.

(c) Your Account is personal to you. You may not operate your Account on behalf of another person, and you may not direct, fund, or conduct activity through another person's Account, including to circumvent a restriction, suspension, closure, or self-exclusion applied to you or to them.

12.5 Promotion and Bonus Abuse

Promotions are intended for genuine customers using the Services in good faith. Without limiting Section 10, the following are prohibited: (a) depositing solely or principally to extract promotional value; (b) claiming a Promotion across multiple Accounts, or in coordination with other Users; and (c) structuring Bets — including low-risk, offsetting, or matched patterns of play — purely to satisfy a Wagering Requirement or otherwise unlock or withdraw bonus funds. Where we reasonably determine that a Promotion has been abused, we may cancel the Promotion, reclaim the promotional value and any winnings derived from it, and restrict, suspend, or close the Account(s) involved.

12.6 Knowingly Exploiting Erroneous Prices

Our quoted prices are derived from external market data. If a price on the Platform is obviously wrong — for example, because a data feed is frozen, stuck, delayed, or faulty, or because of a technical malfunction — you must not knowingly place, modify, or close a Bet to take advantage of it, and you must not use faster external data feeds, technology, or any other means to identify and act on prices that have not yet updated on the Platform. Any Bet placed at an Erroneous Price may be voided in accordance with Section 7.3, whether the Bet won or lost, and any amounts paid out on such Bets are recoverable in accordance with Section 7.3(a).

12.7 Insider Information

You may not place a Bet on the basis of material information concerning a Market that is not available to the public, including advance knowledge of exchange listings or delistings, protocol or corporate announcements, regulatory decisions, or other market-moving events. We may void such Bets, withhold or reclaim associated winnings, and report suspected misuse of inside information to relevant authorities.

12.8 Manipulation of Reference Markets

You may not take, or coordinate with others to take, any action in external markets that is intended to move the price of a Market in order to benefit a Bet you (or a person acting with you) hold on the Platform. This includes transacting, spoofing, layering, or otherwise influencing prices on exchanges or other venues from which our quoted prices are derived. Bets connected to such conduct may be voided, associated winnings withheld or reclaimed, and the conduct reported to relevant authorities.

12.9 Chargebacks and Payment Reversals

Initiating a chargeback, payment reversal, or similar repudiation of a deposit after using the deposited funds to place Bets is treated as fraud and a material breach of this Agreement. We may: (a) withhold withdrawals until deposits have fully cleared and are no longer capable of being reversed; (b) recover, including by deduction from your Account balance, any winnings paid out against deposits that are subsequently reversed; (c) suspend or close your Account; and (d) report chargeback abuse to payment providers, card schemes, and relevant authorities.

12.10 Investigations and Enforcement

We monitor Betting activity using automated and manual surveillance tools, and reserve the right to investigate any activity we reasonably suspect breaches this Agreement. During an investigation, we may pause withdrawals from, and close open Bets on, the Account(s) concerned. Where a breach is confirmed, we may void the affected Bets, withhold or reclaim associated winnings and promotional value, and restrict, suspend, or close the Account in accordance with Section 19, and may report the conduct to competent authorities. Deposits not connected to the breach will be returned where it is lawful for us to do so.

13. Intellectual Property

13.1 All content, trademarks, logos, software, and other intellectual property comprising the Platform are owned by or licensed to Moon.com and are protected by applicable intellectual property laws.

13.2 Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose.

13.3 You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works of any part of the Services, except to the extent such a restriction is prohibited by applicable law.

14. Third-Party Content and Services

14.1 The Platform may display pricing data, price feeds, news, or links to third-party websites or services that are not owned or controlled by Moon.com. We do not endorse, and are not responsible for the accuracy, legality, or content of, any third-party material. Your use of any third-party service is at your own risk and subject to that provider's own terms.

15. Risk Disclosures

15.5 We are not your broker, adviser, agent, or fiduciary. The Services are entertainment products; nothing we provide, including price charts or educational content, constitutes advice or creates an advisory relationship. See also Section 4.8 (Responsible Play and Self-Exclusion).

16. Disclaimers and Limitation of Liability

16.1 "As Is" Basis

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement, to the fullest extent permitted by applicable law.

16.2 Exclusion of Indirect Damages

To the fullest extent permitted by law, Moon.com, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of winnings, data, goodwill, or gaming opportunities, arising out of or relating to your use of, or inability to use, the Services.

16.3 Aggregate Liability Cap

To the fullest extent permitted by law, our aggregate liability to you for any claim arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the total fees paid by you to Moon.com in the three (3) months preceding the event giving rise to the claim, or (b) USD 100 (or the equivalent in the Supported Currency in which fees were paid).

16.4 Carve-Outs

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

16.5 Platform and Technology Events

We are not liable for losses caused by price volatility, blockchain forks or reorganizations, network congestion, vulnerabilities in third-party protocols, or the acts or omissions of third parties beyond our reasonable control.

17. Indemnification

You agree to defend, indemnify, and hold harmless Moon.com, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of this Agreement; (b) your violation of any law or any third-party right; or (c) your use of the Services.

18. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under this Agreement caused by events beyond our reasonable control (each, a "Force Majeure Event"), including acts of God, war, terrorism, civil unrest, governmental action, epidemic or pandemic, strikes, power or internet outages, cyberattacks, blockchain network failure or congestion, or the failure of a third-party service provider.

19. Suspension, Termination and Account Closure

19.1 Termination by You

You may close your Account at any time, subject to settlement of any open Bets and outstanding obligations, by following the process described on the Platform.

19.2 Suspension or Termination by Us

We may suspend, restrict, or terminate your Account or your access to the Services, in whole or in part, immediately and without prior notice, if: (a) you breach this Agreement; (b) we suspect fraud, money laundering, abuse of the Platform's pricing or integrity, or other illegal activity; (c) required to do so by a competent authority, court order, or applicable law; (d) we are unable to complete verification checks to our satisfaction; (e) we have reasonable grounds under Section 4.8 to believe you are a problem gambler who has not self-excluded; or (f) we reasonably believe such action is necessary to protect Moon.com, other Users, or the integrity of the Platform.

19.3 Effect of Termination

Upon termination, your right to access the Services will immediately cease. We will use reasonable efforts to facilitate the withdrawal of any remaining balance, subject to completion of any outstanding verification, legal holds, or fees owed. Provisions of this Agreement that by their nature should survive termination, including Sections 15 through 18 and 21 through 23, will survive.

19.4 Data Retention

We may retain your information and transaction records for the period required by applicable AML/CTF and other laws, even after Account closure.

20. Amendments to These Terms

20.1 We may amend this Agreement at any time by posting the revised Terms on the Platform, with the "Last Updated" date reflecting the change.

20.2 Your continued use of the Services after the effective date of the revised Terms constitutes acceptance of the amended Agreement. If you do not agree to the amended Terms, you must stop using the Services and close your Account before the effective date.

21. Governing Law and Dispute Resolution

21.1 Governing Law

This Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Union of the Comoros, without regard to its conflict-of-laws principles.

21.2 Informal Resolution

Before commencing any formal proceeding, you agree to first contact our support and compliance team at [email protected] to attempt to resolve the dispute informally within thirty (30) days.

21.3 Arbitration

Any dispute, controversy, or claim arising out of or relating to this Agreement, the Services, or any breach thereof, that is not resolved informally, shall be finally resolved by arbitration administered under the UNCITRAL Arbitration Rules. The seat of arbitration shall be Moroni, Union of the Comoros. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English. The award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction, including under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards, to which the Union of the Comoros is a party.

22. Class Action and Jury Trial Waiver

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action, and you waive any right to a jury trial.

23. Communications and Notices

23.1 We may communicate with you by email, in-app notification, or posting on the Platform. You consent to receiving communications from us electronically, and agree that such communications satisfy any legal requirement that they be provided in writing.

23.2 Notices to us should be sent to the addresses specified in Section 28.

24. Complaints

24.1 If you have a complaint about the Services, please contact [email protected]. We will endeavour to acknowledge your complaint within five (5) business days and to resolve it within thirty (30) days.

25. Assignment

We may assign or transfer this Agreement, in whole or in part, at any time without your consent, including in connection with a merger, acquisition, or corporate reorganization. You may not assign this Agreement without our prior written consent.

26. Severability

If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

27. Entire Agreement; Miscellaneous

27.1 This Agreement, together with any policy referenced in it, constitutes the entire agreement between you and Moon.com regarding the Services and supersedes all prior agreements and understandings, whether oral or written.

27.2 No waiver of any provision shall be effective unless in writing. Nothing in this Agreement creates an agency, partnership, joint venture, or employment relationship between you and Moon.com, and this Agreement does not confer any rights on any third party.

28. Contact Information

Moon International Limited

Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros

General enquiries: [email protected]

Complaints: [email protected]